Return Policy
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Customers may return the product within 30 days of delivery for a full refund or exchange, in the unfortunate event that a damaged, defective or wrong item is delivered to you. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Refund method
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Return contact information: Please contact our customer support team
[email protected] to get a return address before you make any decisions. We will NOT accept any responsibility for any returned packages without confirmation or notification from us.
You will be responsible for paying your own shipping costs when returning the item. Shipping costs are non-refundable.
Shipping
You will be responsible for paying your own shipping costs when returning the item. Shipping costs are non-refundable.
If the item being returned is of high value, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
As soon as we receive your item, we will inspect it and send you an email to let you know how it is progressing. If your return is accepted, we’ll credit your credit card or other original payment method with the refund. Depending on the rules of the card issuer issuing your card, you will receive the credit in a specific number of days.
Refunds
(If applicable)
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In the unfortunate event that a damaged, defective, or incorrect item is delivered to you, customers have 30 days from the date of delivery to return the product for a full refund or exchange. Unfortunately, we are unable to provide you with a refund or exchange if 30 days have passed since your purchase. Your item must be unused and in the same condition as you received it in order to be eligible for a refund. Additionally, it must be in its original packing.
Refund method
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Refund Contact Information: Please contact our Customer Service [email protected] to receive a return address before you make any decisions. We will NOT accept any responsibility for any packages returned without confirmation or notice from us.
You will be responsible for paying your shipping costs to refund your item. Shipping costs are non-refundable.
If there is damage or defect to the item or the wrong item was received, the customer must provide a photo of the item received showing the problem and contact us within 3 days of receipt via [email protected]. Once we review this information, a refund will be issued based on evidence provided by the customer.
If a package is returned to the sender by the courier due to incorrect Address Information provided by the customer or a Missed Delivery Attempt by the courier, we will NOT be responsible for a refund, Refund or resend the package.
Any product loss due to the security of the customer’s living area (as long as the shipping carrier confirms the order has been delivered) will NOT be eligible for returns and refunds. We will NOT refund in case you REFUSE to receive it.
Shipping fees will NOT be refunded once items have been shipped.
Late or missing refunds (if any)
If you haven’t received your refund yet, check your bank account first. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
Replace (if any)
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a free replacement. We usually do not accept returns, refunds or replacements due to customer errors such as choosing the wrong size, style, color, etc.
How Do I Change Or Cancel My Order?
Requests for modifications and cancellations are only accepted within 24 hours of the order’s placement. If you want to change or cancel your order, do get in touch with us as soon as you can. Make sure to provide the adjustment you want to make along with your order number, and we will confirm when it has been applied. Order changes cannot be made after 24 hours have passed. Please get in touch with our Customer Support team to find out the status of your order.
Contact us
- Phone number: +1 773-312-4341
- Email: [email protected]
- Address business: 313 W Chestnut St, Chicago, IL 60610, USA
- Working hours: 8am – 17pm (from Monday to Saturday, Sunday off)